DLObservability
Driftline
Diagnosis-first dunning instead of a blind retry schedule.
68%failed payments recovered
The challenge
A fixed retry schedule treated every decline the same, recovering under 35% of failed charges and generating support tickets from confused customers.
The fix
Kribana's agent reads the decline reason and matches it to a recovery playbook — a retry timed around payday for insufficient funds, an immediate update-method email for an expired card.
“The recovery rate almost doubled without us writing a line of dunning logic ourselves.”