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See account health before the complaint

Churn signals and wallet balances surfaced early, not discovered in a support ticket. Spend alerts customers understand, and a portal where they fix issues themselves.

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Before Kribana
✕Churn risk was invisible until a customer had already stopped using the product
✕Support tickets were the first signal that a wallet had run dry
✕No single view of an account's billing health across plan, usage and payments
What changes
01Churn risk flagged early

Usage drops that look like disengagement — not seasonality — reach the account owner with context, weeks before renewal.

02Proactive wallet alerts

Low-balance and bill-shock alerts reach customers before anything breaks or surprises them.

03Self-serve resolution

Customers fix plan and payment issues themselves in the portal — often before a ticket is ever opened.

“Their wallet dropped to 3% mid-batch on a Saturday morning. It was topped up in six minutes. Nobody on either team was awake for it.”

Support lead, Parsegrid
Other teams
EngineeringFinanceProductSalesRevOps

Whichever seat you’re in, it’s less work.

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